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Bharti, IBM ink 10-year agreement for IT solutions in Africa
Bharti Airtel (Bharti) has signed a 10-year agreement with IBM to provide IT solutions to its
employees across 16 African countries. IBM will provide a standard operating
environment, help desk and desk-side support to enhance employee efficiency and
convenience. The deal size has not been disclosed. This is in addition to a partnership
signed in late 2010 between the two sides to manage the computing technology and
services to power Bharti’s mobile communications network spanning 16 African countries.
As part of the new agreement, IBM will provide end-user services to Bharti’s employees
across Africa, in French and English. The consolidation of Bharti's helpdesks is expected to
bring about greater cost savings and efficiencies through streamlining of the processes for
addressing IT operational issues. We maintain our Neutral rating on the stock.
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