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13 March 2012

Genpact Ltd (G) Neutral: Improving Trends – Productivity Gains, Investments  Citi Research

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Genpact Ltd (G)
Neutral: Improving Trends – Productivity Gains, Investments
 Key takeaway(s) — Genpact continues to gain market share relative to
traditional companies trying to do integrated IT+BPO. Combined with modestly
improving macro, it should help 2012. But part of the reason for the market share
gain is its performance of giving clients consistent productivity gains – this takes
away from top-line growth. Also, GE continues to be a slow-growth business.
 Good visibility for the BPM business — On the BPM (business process
management) side, there is good visibility for next 3-6 months, at least for current
book of business. It is lower for re-engineering and analytics work.
 The Insurance vertical pipeline is very active — Genpact is currently investing
in Europe, where it solid levels of opportunity.
 Reiterate Neutral rating on G — Reiterate Neutral rating on G — Genpact is a
solid performer in an attractive end-market; but we prefer the risk/reward profile
of Buy rated EXLS to G in the BPO segment.

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